Respond. Don't react.

Get the difficult feedback conversation right.

The Feedback Conversation Kit gives you a practical way to prepare for one difficult feedback conversation, with conversation anchors you can use straight away and a simple way to adapt them to the person and situation in front of you.

If you are about to have a conversation you know matters, and you want to be clear without becoming cold, direct without becoming clumsy, and steady enough to stay in the room when it gets harder, start here.

Get the Feedback Conversation Kit

Free. Practical. Built for one conversation you need to handle well.

Claire Gothard has spent two decades helping leaders handle the human moments that decide whether people move with them.

What you'll get

Three things you need to handle a difficult feedback conversation well.

A clearer way into the conversation

So you know what you are actually trying to achieve, what matters most, and what good looks like by the end.

Conversation anchors you can actually use

Not a rigid script. Stronger language for your opening, the middle of the conversation, and your close, so you are not improvising under pressure.

A simple way to adapt to the person in front of you

Because the right words depend on who you are speaking to, what the relationship is like, and what this conversation is really carrying.

Is this for you?

Some people will get more from this than others.

This is for you if

  • You are putting off a feedback conversation because you know it matters.
  • You want to be honest without being harsh.
  • You are managing performance, tension, accountability or a conversation that has already been building for too long.
  • You do not need more theory. You need a steadier, more practical way to say what needs saying.

This is not for you if

  • You want a generic management checklist.
  • You are looking for a full leadership programme rather than help with one conversation.
  • The issue is a formal legal or HR process that needs specialist advice rather than a practical leadership conversation.

Why this works

Why most feedback advice falls apart in the real moment.

Most advice gives you wording, but not enough help with the actual pressure of the conversation.

The hard part is rarely knowing that you need to be calm, clear and direct. The hard part is staying that way when the other person goes quiet, gets defensive, cries, pushes back, or says something you were not expecting.

This kit is built around a simple practical backbone: read the person in context, know your intent, and stay calm under pressure. Then choose language that fits. That is what makes the conversation more likely to land.

The right words depend on knowing what you are trying to achieve, who you are speaking to, and whether you can stay steady when the room shifts.

About Claire

Built by someone who has done this in real organisations.

Claire Gothard has spent twenty years working in classrooms, leadership roles and complex organisations where trust had to be built, hard things had to be said, and change had to land properly rather than just sound convincing on paper.

Her approach is grounded in instructional coaching: model, practise, feedback, practise again. This kit is a practical first step into that way of working.

Start with the conversation you most need to get right.

You do not need a perfect script. You need a clearer way in, steadier language, and something you can actually use when the moment arrives.